Purchasing FAQ

Checkout runs through Stripe. All major credit and debit cards are accepted, and any additional payment methods Stripe supports for your billing country are offered on the checkout page itself. The card details are entered on Stripe's payment page, not on ours.

If your organisation cannot pay by card — many public bodies and larger companies cannot — write to sales@sqldatalens.com for an invoice and payment by bank transfer, with or without a purchase order.

Yes. The payment page is hosted and processed by Stripe over an encrypted HTTPS connection, and Stripe is a PCI-DSS compliant payment provider. We never see your full card number: it is never sent to us, never stored by us and never appears in our systems. What we receive is the billing details needed to issue the licence and the invoice.

The charge is made through Stripe and carries a statement descriptor naming SQL DATA LENS, together with the amount you confirmed at checkout. You also receive a Stripe receipt by email at the moment the card is charged, which is the quickest way to match a line on a statement to an order.

Older statements may still show 2CO.com*SQLDATALENS, which was the descriptor of our previous payment provider. Nothing is charged under that descriptor any more. If you cannot match a charge to an order, send the date, the amount and the last four digits of the card to sales@sqldatalens.com and we will identify it.

An email with the licence key is sent as soon as the payment is approved, which is normally a matter of minutes. If it has not arrived after about half an hour, check the spam or junk folder — automated mail carrying a key is a classic false positive.

If it has still not arrived within one working day, write to sales@sqldatalens.com quoting your order number and we will look up the order and resend the key.

Entering the key takes another minute: see licence activation.

Stripe emails a receipt to the address you enter at checkout, immediately after the payment. For a formal invoice — your legal entity, your address, your VAT ID and an invoice number your accounting department will accept — write to sales@sqldatalens.com with those details and the order number, and you will get a proper invoice as a PDF.

If you know in advance that you need an invoice with a purchase-order reference on it, ask before ordering; it saves a correction afterwards.

All prices are net and exclude VAT and any local taxes. VAT is determined at checkout from your billing country. For business customers in the EU outside Germany, supply your VAT identification number and the invoice is issued under the reverse-charge procedure, so no German VAT is charged; German customers are charged German VAT. Customers outside the EU are invoiced without German VAT — any import or local taxes are yours to declare.

Enter the VAT ID during checkout so it appears on the receipt. If a purchase went through without it, send the number and the order number to sales@sqldatalens.com and you will receive a corrected invoice.

Yes, and for anything above a single licence that is the usual route. Write to sales@sqldatalens.com with your legal entity, billing address, VAT ID and the number of users, and you will get a written quote your procurement system can process, followed by an invoice payable by bank transfer.

This is how the Team licence ($1,190 per year, up to 5 users) and larger Enterprise agreements are normally handled. Vendor forms and security questionnaires are answered in writing too — just send them along.

Full money-back guarantee within 14 calendar days of purchase. No questions asked, and no explanation needed. After those 14 calendar days the guarantee no longer applies.

To use it, email sales@sqldatalens.com with your order number. The refund is issued through Stripe back to the card or account you paid with; how quickly it appears is up to your bank, typically a few working days.

Full 30-day Pro trial with every download — no credit card, no registration. Every download is the same build; started without a key it runs as the trial and afterwards as the Free Edition, so nothing stops working overnight.

If 30 days does not fit around your project — a migration that starts next quarter, a review board that meets monthly — write to sales@sqldatalens.com and the trial period will be extended. We would rather you evaluated it properly than bought it on a guess.

No. Sales to businesses only (§ 14 BGB). No sales to consumers (§ 13 BGB). Orders are accepted from businesses, self-employed professionals, freelancers and public institutions.

If you are a private individual working with a free or community database, the Free Edition covers you: unlimited connections and no time limit, at $0 forever. Two features are reserved for the paid editions: Query Cloud federation and the SQL Scanner.

Mostly it depends on the databases you connect to rather than on the features you want — two features aside, every edition contains all of them. The Free Edition is for databases that are themselves free to use: IRIS Community, SQL Server Developer and Express, PostgreSQL, DuckDB, SQLite, H2, HyperSQL, MariaDB, Trino and Apache Derby. Connecting to a licensed or production database — or to Azure SQL or Microsoft Fabric — needs a paid licence, starting at $299 per user / year for Named User. The two features that also need one are Query Cloud federation and the SQL Scanner.

The full comparison is on the pricing page.

The application keeps working — it falls back to the Free Edition. It does not stop launching, it does not lock you out and it does not delete anything: your settings, your connections and connection groups, your saved SQL scripts and your Query Cloud definitions are all untouched, because they live in your own per-user configuration folder rather than in the licence.

What you lose is access to the Pro features and to licensed production databases, plus updates and email support. Renewing restores all of it: enter the new key under Help → Manage licence and everything is exactly where you left it.

A Named User licence is licensed to a person, not to a machine. That licensed user may run SQL DATA LENS on more than one computer or virtual machine — office desktop, laptop, a VM, a jump host — regardless of location, and even on several of them at the same time. The licence has to be activated on each computer it runs on.

What it does not cover is a second person. Two colleagues need two licences, or the Team licence for a group of up to five. The Enterprise licence allows unlimited users and unlimited activations across one organisation under a single key.

Deactivate it on the old machine first — Help → Manage licence — which releases that activation, then activate the same key on the new machine. Nothing needs to be requested from us for that, and the key stays the same.

If the old machine has already been wiped, reimaged or scrapped and you could not deactivate it, write to support@sqldatalens.com with your licence ID and the activation will be released for you. Step-by-step instructions are on the licence activation page.

Write to sales@sqldatalens.com for anything about the order itself — a payment that was declined, a duplicate charge, a key that never arrived, a wrong billing address, a refund. Quote the order number from your Stripe receipt if you have it; the date and the amount are enough if you do not.

Technical questions about installing, activating or using the application go to support@sqldatalens.com instead — see support.